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SAP CRM Training

Prism Technologies delivers SAP CRM Training in Mumbai Pune Bangalore & also in Chennai Hyderabad India. We also deliver SAP CRM Training in Delhi Kolkata & also in Noida Gurgaon Goa Ahmedabad Nagpur Baroda Surat Rajkot Nasik Kochi Mysore etc..

We provide SAP CRM Training in Mumbai Hyderabad India.

We also provide SAP CRM Training in Bangalore Pune Delhi.

SAP CRM Training Course :


SAP CRM Training : 7.0 Overview

SAP CRM - The complete solution
CRM architecture & Component integration
Careers @ SAP CRM 7.0
SAP SD and CRM Integration

Master Data

Organizational Mgmt in SAP CRM
Territory Mangement
Business Partners
Products
Product Catlogs
Installed Base Mangement
Warranty Management
Solution Database

Basic Functions

  • Transactions
  • Date Management
  • Text Management
  • Pricing
  • Billing
  • Free Goods
  • Product Configuration
  • Output configuration
  • actions
  • Business workflow
  • UI framwork and Configuration
  • Credit Management
  • Multi Level Categoration
  • Funds Management
  • Cliams Management
  • CRM Marketing
  • Solution Overview of Marketing
  • Campaign Management
  • Key figure planning
  • Lead Management
  • Marketing Calendar
  • Personalized Mail
  • Segmentation
  • List Management
  • Bounce Management


CRM Sales(Sales Force AutomationSFA)

  • account Planiing
  • Activity management
  • Oppurtunity Management
  • Pipeline Performance Management
  • Quotation and order Management
  • Outline ageements in CRM Sales
  • Availiability Check
  • Taxes
  • Rebate Processing


CRM Service

  • Solution Overview of Service
  • Service Contract Management
  • Warranty Management
  • Product Service Letters
  • Service Orders and Quotation
  • Web Requests
  • Complaints and Returns
  • In House repair orders
  • Service resource Planning
  • Case Management
  • Service Confirmations


CRM Interaction Center

  • IC in Marketing
  • IC in Sales
  • IC in Service


CRM Field(Mobile)



CRM Webchannel

  • CRM Webchannel B2B
  • CRM Webchannle B2C
  • Internet customer Self Service(ICSS)


Scenarios in CRM



Marketing Scenarios

  • Campaign Management
  • Segmentation


Sales Scenarios

  • Lead to Cash
  • Service Scenarios
  • Service Order Management


CRM General

  • ACE
  • Email
  • Work List
  • Template Designer
  • Survey Tool


CRM Technical Topics

  • Software Agent Framework
  • Easy Enhancement Workbench
  • Rule Builder, Rule Modeler


CRM Project management

  • Solution Manager
  • Project Management In CRM
  • Resume Guidance
  • FAQs
  • Mock Interviews
Kindly contact us for more details.

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